Shipping policy

1. Artwork Creation & Approval Process:

• Creation Time: All our art pieces are custom-made with dedicated attention from our artists. Generally, it takes 2 business days for your artwork to be created. This timeframe can increase slightly during peak sales periods or promotional events due to higher order volumes.
• Photo & Order Issues: If there is an issue with your order that requires your input (e.g., a new or higher-quality pet photo is needed, or clarification on design details), this will understandably extend the artwork creation time. We will contact you promptly if such issues arise.
• Artwork Proof & Approval: We send all customers an artwork proof via email for approval before we proceed to printing (for physical products) or final digital delivery.
  • Your prompt approval is key! The faster you approve your proof, the quicker we can move to the production and shipping phase.

2. Shipping & Delivery (for Physical Products):

• Production & Shipping: Once your artwork proof is approved (or auto-approved), your order will be processed for printing and shipping.
• Estimated shipping times will vary based on your location and the shipping method.
  • Typically, for domestic orders, items may arrive within 3-7 business days from the date of shipment.
  • International orders: Currently not accepted. Please stay tuned for updates.
    

• Shipping Confirmation & Tracking: All orders are shipped with tracking. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This will allow you to monitor your package's journey.

3. Potential Delays:

Please understand that while we strive for timely delivery, certain factors can cause delays:

• Artwork Approval: Delays in providing artwork approval or multiple revision requests will extend the overall timeline.
• Order Issues: As mentioned, if we need further information or a new photo from you, production will be paused until resolved.
• High Volume Periods: Expect potential delays in both creation and shipping times during sales events and especially during the holiday season (e.g., November and December) as our artists and courier partners experience a surge in volume.
• External Factors: Unforeseen circumstances such as postal service disruptions, customs clearance (for international orders), extreme weather conditions, or other carrier-related issues are beyond our direct control but may affect delivery times.

4. Important Notes for Digital-Only Orders:

For "Digital Only" orders, once your artwork is created and (if applicable) you have approved any proofs, the final digital file will be delivered to you electronically via email or a download link. The shipping times and physical delivery aspects of this policy do not apply to purely digital products.